FAQ's

Shipping & Payment

*If placing an order and you do not receive email notifications, please check your spam folders. Sometimes emails tend to fall under spam/promos and will sometimes not go directly to your inbox.

*If you have opted for basic domestic shipping to Canada/USA, you will receive a confirmation e-mail about your order but no tracking number. Regular mail takes between 4-10 business days.

PLEASE TAKE INTO CONSIDERATION:

If Canada Post is on strike or is in the works, your order will be delayed. I urge you to use another shipping option

Where do you ship from?

I ship from Hamilton, Ontario , Canada.

Please note, especially for countries other than Canada/USA, there may be fees in relation to customs/import or tariff in other countries. These are to be paid by the customer.

Where do you ship to?

To see if I ship to your location, please select a minimum of 1 item and add it to your cart. Attempt to check out, without completing the checkout process. If you are able to select your location, I can ship to you.

If you would like to order a big order (wholesale/bulk, or just more than 5 pieces), and want it shipped to you internationally, please send me an e-mail and I will provide you with a courier quote via DHL.

How much does shipping cost?

Shipping costs vary depending on the value of your order and/or the type of shipping you choose.

I offer standard untracked shipping which is $8 CAD for Canada/USA and 'tracked shipping' for all over the world including Canada/USA.

There is an option for untracked shipping from Canada Post under $5, but please make sure it is not during a strike.

PLEASE make sure that your address is correct - I am not responsible if the delivery address is incorrect. You can try your luck at the post office

Payment

I currently accept payment from major card titles. I also accept PayPal.

Do you make custom orders?

Yes, but it depends! Please send me an e-mail with clear photos of the item you want miniaturized. 90% of the time, I do food miniatures.

When do you list new pieces?

At this time, I do not have set dates for when items are listed. Though I, in some cases, do make small announcements via social media, I mostly post new work when the pieces have been completed, or are in the works! They are posted on my website as a Made to Order System when pictures have been taken and I've had a chance to create the listing.

Can I buy items that I have seen on your instagram page?

Yes! As long as they are available. Sometimes I post things because I like showing you all what I'm up to, but I don't always post them on the website yet. Please feel free to send me a DM on Instagram or an e-mail with a screen shot of the item from my page.